The Lucadia Score

01Can you name your most profitable customer segment right now?

Yes, and I can prove it from current numbers.I have a strong assumption I have not verified.Finding out would take a project.

02When two systems report the same number differently, what happens?

A defined source of truth settles it.Someone reconciles it by hand each time.Whoever is most senior decides.

03How long does it take to answer a question that spans two systems?

Minutes.A few days, and it needs an analyst.Long enough that we have stopped asking.

04Do you know the true cost of delivering your main product or service?

Per unit, including labor and overhead.Estimated at a category level.We track revenue closely and cost loosely.

05What happens to a customer record after the lead is created?

It is traced through to collected revenue.It is tracked to the close, but not to profit.It effectively disappears once it leaves marketing.

06Where does the reporting your leadership actually trusts live?

A modeled layer anyone on the team can query.A warehouse or BI tool a specialist maintains.Spreadsheets maintained by one or two people.

07If the person who understands your reporting left tomorrow?

Nothing breaks. It is modeled and documented.We would slow down for a quarter.We would be in real trouble.

08Your last significant decision rested on what?

Evidence the whole room agreed on.One report, trusted with reservations.Experience and instinct.

How much does your business actually know?